NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.Ĭopyright © 2022 NortonLifeLock Inc. The Norton and LifeLock Brands are part of NortonLifeLock Inc. My problem is Norton 360 looks like it is working but I can’t open it to know and check by scanning. The fourth problem is with updating turned off you’re exposing yourself. The third problem is Norton Remove and Install is likely just reinstalling the same problem over and over unless your initial install was problematic to begin with. The next problem you deal with is whether update 22.22.8.13 is dependent on 22.22.7.14 being installed previously. Bottom line if techs knew the fix, which I can observe on remote screen, they would go to it immediately. In other words 95% of them have only dealt with problems of moderate difficulty and repeat what you have already done. The problem is there is such a wide swathe of experience with these Norton techs most are just trying to find a solution like the average user. There is an actual fix I’ve seen on another board which involves line of code in config.sys. Yes, rollbacks to a previous version solve the problem but new updates come so quickly for me (less than 10 minutes) it’s difficult for me to stop because the default setting for 360 is with updates ON. Once again run the R&R tool to verify whether the Norton install has cleanly been removed. Again, it will take several minutes to complete.ĭISM.exe /Online /Cleanup-image /RestorehealthĬlose the command prompt window and reboot your computer.

In the same command prompt copy / paste the below command and press enter. It may take several minutes for the command operation to be completed. Type the sfc/scannow command and press Enter. Type the following command, and then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow. To do this, open Start menu or Start screen, type Command Prompt, right-select Command Prompt, and then select Run as administrator. Please do the following and let us know your results: Running a elevated commend at the RUN prompt may help. My thoughts are, something in your system registry isn't working correctly. Let us try one more thing which will again take some dexterity and patience on your part. I apologize for the tardy response, its a long holiday weekend here in the US.

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